Refund Policy
Refund Policy
At HELIOS SOLAR HOLDINGS LTD, we want our customers to be satisfied with their purchases. This Refund Policy explains the conditions under which returns and refunds are accepted.
Business Information:
HELIOS SOLAR HOLDINGS LTD
Registered Office Address:
27 Dunstable Street
Ampthill
Bedford
England
MK45 2NJ
United Kingdom
Email: info@theosholdings.com
Phone: +447446198295
Returns
Customers may request a return within 30 days of receiving the product.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase is required
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Refundable Items
Certain items may not be eligible for refunds, including:
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Used or damaged items not caused by us
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Items returned after 30 days
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us at:
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
If you have questions about refunds or returns, contact us:
HELIOS SOLAR HOLDINGS LTD
27 Dunstable Street
Ampthill
Bedford
MK45 2NJ
United Kingdom
Email: info@theosholdings.com